When the India-born BBC reporter went to cover conflict on his home turf, he realized that journalists were getting it wrong. The locals needed to tell the stories themselves.

Mewat in Haryana got India's first community radio based consumer helpline. The listeners can call the radio's helpline number and leave a message, talk to a radio reporter or even come on live with their complaint. Over five lakh people will be able to take advantage of the helpline.